Delete your Mutamayyez account

Option 1: in the app

• Open the Mutamayyez app and sign in.
• Tap Account, then Settings.
• In the Account management section at the bottom, tap Request account deletion.
• Tap Send request to confirm.

Option 2: without the app

Email info@mutamayyez.com from any email address with the subject “Account deletion request” (⁧طلب حذف حساب⁩), and include the phone number the account is registered with.

When the account is deleted

We complete the deletion within 7 days of receiving the request.

What is deleted

• The parent’s name and phone number.
• Child profiles: names, notes and avatars are removed (anonymised).
• Saved addresses.
• Devices registered for notifications.
• Upcoming booked classes: cancelled.
• Remaining class credit: forfeited.

What we keep

We keep invoices, payments and the class and credit history in anonymised form, no longer linked to your name or phone number, because the law requires us to keep financial records.

Class recordings

Class recordings are deleted automatically 30 days after each class.