Parents’ FAQ

Children aged 4 to 16, with the right style and content for every age. Self-learners aged 17 and over can also subscribe.

Each class is 25 minutes, live and 1-to-1: your child and the teacher face to face, with all the attention on your child. It is the right length for young attention spans.

Online from home, inside the Mutamayyez app.

An interactive class with games and songs that make learning fun, with a qualified teacher talking to your child live.

Qualified teachers, carefully chosen and trained to teach kids. We review their applications, qualifications and experience, hold a phone screening, and suitable applicants give a demo class to our curriculum and teachers manager before an acceptance decision.

Yes, the trial class is free with no commitment. It is 25 minutes with a qualified teacher, and its purpose is to introduce your child to the platform and find their level. Usually one trial is given per child.

In the free trial class the teacher assesses your child’s level, then we build a study plan that suits them.

After the trial class, our education consultant contacts you and helps you pick the right package. The website does not sell packages directly; you subscribe through our education consultant.

Yes. The account is in the parent’s name and you add your children to it. A package includes classes for each student, and they are added to the family balance once payment is confirmed.

Our education consultant offers you the prices and packages, and you pay through a secure payment link from an approved payment provider. We do not store your card number.

Packages run for 1, 3 or 6 months, or a year, from the activation date. Each includes a minimum number of classes per student each month (8 or 12, depending on the package), and students may attend more.

No. Each month’s classes are used within that month and unused ones expire at its end, unless they could not be used because of us (for example the teacher cancelling or a technical fault on our side); then they are rescheduled without coming off your balance.

1-month packages cannot be frozen. 3-month packages can be frozen for up to 1 week, 6-month packages up to 2 weeks and 1-year packages up to 4 weeks.

Amounts paid are not refundable, subject to applicable law. If a class does not happen because of us (the teacher cancels or there is a technical fault on our side), you can reschedule it without it coming off your balance.

Class times are set by agreement with us, or you book them directly in the app.

Yes, in the app. Cancel 60 minutes or more before and it is not counted, and you can book it on another day (class at 13:00: up to 12:00). Cancelling less than 60 minutes before (from 12:01) counts as a class from your balance.

The teacher waits 15 minutes from the start (class at 13:00: until 13:15). If your child has not joined by then and you did not tell us, it counts as an absence and the class comes off your balance.

If the teacher cancels or the class cannot take place because of us, it does not come off your balance and you can reschedule it, subject to the times our teachers have available. The teacher or time may change for unforeseen reasons; we will tell you as early as we can.

A quiet place, a device with a camera and mic, a stable internet connection and an up-to-date Mutamayyez app, logged in. Joining a couple of minutes early helps.

A phone works, but we recommend a tablet or iPad: a clearer screen and easier interactive content.

In the parent app: booking, reports and class recordings, all in your hand, and the teacher writes an assessment and notes after each class.

Yes. Every class is recorded (sound and video) for quality and your child’s safety. The recording can be watched (view only, no download) in the parent app for 30 days after the class, then it is deleted automatically.

The account is always in the parent’s name. We show no ads to children in the app and never sell their data. The teacher sees only your child’s first name, age, level and notes from earlier classes, never your phone number. We do not use children’s recordings in marketing without your separate, explicit consent.

No. Our rules of use forbid contacting teachers outside the platform or arranging private lessons with them outside it.

In the app, or without the app. The full steps are on the account deletion page.