Privacy policy

Last updated: 3 November 2026

If the two versions differ, the Arabic version prevails.

Mutamayyez offers live, 1-to-1 English classes for children aged 4 to 16, and for self-learners aged 17 and over, through our website and our app. Parents’ trust is the most important thing we have, so this page explains plainly what data we collect, why, how we protect it and what your rights are.

This policy covers our website mutamayyez.com, the Mutamayyez parent app, and how we contact you by phone, WhatsApp and SMS.

Who we are

The party responsible for your data is Mutamayyez, Amman, Hashemite Kingdom of Jordan, email info@mutamayyez.com, called “Mutamayyez” or “we” in this policy.

What we collect

We collect as little as we need to provide the service:

Contact or trial requests: the parent’s name and mobile number, the child’s first name and age, the best time to call, and how you reached us (for example an ad campaign link or the site that referred you).
Parent account in the app: your verified phone number, your name, the children you add (name, gender, age, avatar), and your address if you add one.
Learning: bookings, attendance and cancellations, your child’s level, the teacher’s rating and notes after class, and class credits.
Class recordings: audio and video of the whole class, as explained under “Class recordings and quality assurance”.
Payments: the package, the amount and the order status. Card details are handled directly by the payment provider; we never store card numbers.
Contact history: our education consultant’s notes on calls and messages with you.
Teacher applications (Teach with us): name, phone, email, nationality, qualification, years of experience, CV, intro video link and available times.
Technical data: IP address, device and browser type, pages visited, app crash reports, and the cookies described below.

Children’s data

Our service is for children, but the account always belongs to, and is the responsibility of, the parent or guardian. Children do not create accounts or enter their own details; we collect a child’s data only from their parent, with the parent’s consent.

We keep only what teaching needs: first name, age, level, progress and class recordings.
We show no ads to children in the app, never use their data for ad targeting, and never sell it.
A teacher sees only what the class needs: the child’s first name, age, level and notes from earlier classes. Teachers do not see the parent’s phone number.
A parent can view, correct or ask us to delete their child’s data at any time.

If we learn that we collected a child’s data without a parent’s consent, we delete it straight away. If you think this has happened, contact us.

Class recordings and quality assurance

Every class is recorded (audio and video) for quality and child safety, and so parents can follow their child’s progress.
The recording can be watched in the parent app for 30 days after the class (view only, it cannot be downloaded). After that it is deleted automatically from the app and from our systems.
Recordings can be viewed by the parent, and by authorised staff only when needed (for example quality checks or handling a complaint).
Authorised quality staff may watch some classes live without appearing in them, to check teaching quality and child safety. Observers may not record or make contact outside the class.
We never use children’s recordings for marketing or ads, or to train AI systems, without the parent’s separate and explicit consent.
Users may not record or publish classes themselves.

How we use data

To contact you to book the free trial and assess your child’s level.
To run classes: booking, reminders, the classroom and reports after class.
To manage packages, payments and class credits.
To verify your phone number with a one-time code and to protect our forms from spam.
To improve the website and app, and to see which ad campaigns bring parents to us.
To review and select teacher applicants.
To comply with the law and handle complaints.

Analytics and cookies

We use Google Analytics 4 on the website to count visitors, see which pages are visited, measure events such as a form being sent, and learn the device type and approximate location (country or city). Google Analytics sets cookies such as _ga. We never send your phone number, your child’s name or anything that identifies you directly to Google Analytics.

We also use the Meta Pixel on the website to measure our ads on Facebook and Instagram and to show our ads to people who have visited the website. The Meta Pixel sets cookies such as _fbp. We only tell Meta that a page was opened or a form was sent; we never send your phone number, your child’s name or anything that identifies you directly. You can block cookies in your browser settings, or control the ads you see in the ad preferences of your Facebook account (facebook.com/adpreferences).

The website also keeps your preferred language and where your visit came from in your browser only (local storage); this reaches us only with the form, if you send it.

On the website and in the app we use Google’s Firebase services to verify your phone number with a one-time code, and in the app also for notifications and crash reports.

You can block cookies in your browser settings, or use Google’s official opt-out add-on for Google Analytics (tools.google.com/dlpage/gaoptout).

Google reCAPTCHA

We protect the website’s forms with Google reCAPTCHA Enterprise, which tells real visitors apart from bots. To do this Google collects information about your device, browser and how you interact with the page. Use of reCAPTCHA is subject to the Google Privacy Policy (policies.google.com/privacy) and Terms of Service (policies.google.com/terms).

Phone, WhatsApp and SMS

After you send the form, our education consultant contacts you by phone call or WhatsApp on the number you entered.
We send necessary service messages: verification codes, booking confirmations, class reminders, payment links and receipts.
We may send offers or package renewal reminders. You can stop marketing messages at any time by replying to us or telling your consultant; necessary service messages continue.
WhatsApp is a service owned by Meta and WhatsApp’s own policies apply. SMS goes through licensed telecom providers.
We may record sales and support calls for quality and training, and will tell you if call recording is switched on.

How long we keep data

Class recordings: 30 days, then deleted automatically from the app and from our systems (see above).
Contact and trial requests: while we are in contact with you, then 12 months if you do not subscribe, then deleted or anonymised.
Parent account and learning history: while the account is active. When you delete your account we delete or anonymise the data, except what the law requires us to keep (such as invoices).
Teacher applications: 12 months from the last contact, then deleted.

How we protect data

We treat parents’ and children’s data as confidential: only the staff and teachers who need it for their work can see it, and only as much as they need, and we do not disclose it to anyone outside the parties listed under “Who we share data with”.

We use encrypted connections (HTTPS) in the website and app, role-based staff access, two-step verification for staff accounts, and we mask phone numbers from staff who do not need them. No online system is perfectly secure, but we keep working to reduce risk, and we will tell you if an incident affects your data, as the law requires.

Your rights

Under the laws that apply in Jordan, including the Personal Data Protection Law No. 24 of 2023, you can:

Know what data we hold about you and your child, and get a copy.
Correct any inaccurate data.
Ask us to delete your data or your account: in the app (Account management → Request account deletion) or by contacting us. We complete the request within 7 days, deleting or anonymising account and student data and keeping only what the law requires, such as invoices and financial records.
Withdraw your consent or object to marketing messages at any time.
Complain to the competent supervisory authority.

We answer within 15 days and may first ask you to confirm your identity.

Changes to this policy

We may update this policy from time to time. We publish the new version on this page with its date, and tell you in the app or by message if the change is significant.

Contact us

For any question or request about your or your child’s privacy, email us at info@mutamayyez.com or contact your education consultant.