Terms and conditions

Last updated: 3 November 2026

If the two versions differ, the Arabic version prevails.

Key terms

Package period: The subscription starts on the date the package is activated and runs for the length of the chosen package (1, 3 or 6 months, or a year).
Number of classes: The package includes a minimum monthly number of classes (8 or 12 per student, depending on the package) in the chosen subject; students may attend more classes as they wish, totalled over the subscription period.
Class schedule: Class times are set by agreement between the subscriber and the education partner, or booked by the subscriber directly in the app.
Class validity: Classes must be used within the month they are allocated to. Unused classes expire at the end of that month and cannot be carried over to the next month or claimed back in value, unless they could not be used because of a failure on the service provider’s part.
Cancelling a class: Cancel at least one hour before the class; it is then not counted and can be booked on another day. Otherwise it is counted from the subscriber’s balance.
Lateness and absence: Missing a class without prior notice within the set time is counted from the subscriber’s balance.
Rescheduling: Subject to the times the service provider has available.
Class cancelled by the service provider: The subscriber may reschedule it without it being deducted from their balance.
Class recordings: Each class is recorded and the recording can be watched in the app for 30 days after the class; it is then deleted automatically.
Quality assurance: Lessons are subject to quality assurance.
Privacy: Data processing is governed by our privacy policy.
Refunds: Amounts paid are not refundable, subject to the provisions of applicable law.
Agreement to the terms: Completing payment confirms that you have read and agree to the terms and conditions.

These terms govern your use of the Mutamayyez website, app and classes. By using the website or app, or by sending any form, you agree to these terms and to our privacy policy. If you do not agree, please do not use the service.

The service

Mutamayyez offers live, 1-to-1 classes in the chosen subject for children aged 4 to 16, and for self-learners aged 17 and over. Each class is 25 minutes with a qualified teacher, inside the Mutamayyez app. The website does not sell packages directly; you subscribe through our education consultant.

Accounts and parents

The account holder must be the child’s parent or legal guardian, aged 18 or over.
You are responsible for the accuracy of the details you enter, for keeping access to your account private, and for everything done through it.
Children use the service under their parent’s supervision.

Free trial class

The trial class is free and carries no commitment; its purpose is to introduce your child to the platform and assess their level. Usually one trial is given per child, and we may decline or cancel a request that looks duplicated or not genuine.

Booking, cancellation and no-shows

Classes are cancelled from the app, by the parent or the student.
Cancelling 60 minutes (one hour) or more before the class: the class is not counted, nothing is deducted from your balance, you can book it on another day, and the teacher is notified. Minutes are counted whole: for a class at 13:00, cancelling at any moment within the 12:00 minute is still free.
Cancelling less than 60 minutes before the class (for a class at 13:00: from 12:01), or the child missing the class without telling us: one class is deducted from your balance. The teacher waits 15 minutes from the start; if the child has not joined by then (for a class at 13:00: by 13:15), the child is absent and the class is deducted.
Mutamayyez bears no liability for late cancellations or no-shows.
If the teacher cancels or the class cannot take place because of us (for example a technical fault on our side), it is not deducted from your balance and you may reschedule it.
Rescheduling is subject to the times our teachers have available.
The teacher or time may change for unforeseen reasons; we will tell you as early as we can.

Packages and payment

Prices and packages are offered to you by our education consultant and paid through a secure payment link from an approved payment provider.
The subscription starts on the date the package is activated and runs for the length of the chosen package (1, 3 or 6 months, or a year). The package includes a minimum monthly number of classes for each student (8 or 12 classes) in the chosen subject, and students may attend more, added to the family balance once payment is confirmed.
Class validity: each package month runs from the activation date, and each month’s classes are used within that month. Unused classes expire at the end of that month and are deducted from the balance; they are not carried over to the next month and cannot be claimed back in value or compensated, unless they could not be used because of a failure on the company’s part (for example the teacher cancelling or a technical fault on our side), in which case they are rescheduled without being deducted from your balance.
Refunds: amounts paid are not refundable, subject to the provisions of applicable law.
Completing payment confirms that you have read and agree to these terms.
Freeze: 1-month packages cannot be frozen; 3-month packages up to 1 week; 6-month packages up to 2 weeks; 1-year packages up to 4 weeks.

Recording and quality assurance

Lessons are subject to quality assurance.

Each class is recorded and the recording can be watched (view only) in the parent app for 30 days after the class; it is then deleted automatically, as described in our privacy policy. Users may not record, film, copy or publish classes by any means.

Rules of use

Mutual respect between the child, the parent, the teacher and our team.
No offensive or inappropriate content during class.
No attempts to contact teachers outside the platform or to arrange private lessons with them outside it.
No misuse of the website or app, attempts to break into them, or automated or fake requests.

We may suspend or close an account that breaks these rules.

Technical requirements

You need a device (we recommend a tablet) with a camera and microphone, a stable internet connection and an up-to-date version of the Mutamayyez app. We are not responsible for a class being interrupted by the user’s device or connection.

Contacting you

By entering your phone number you agree that we may contact you by phone call, WhatsApp or SMS about the service. You can stop marketing messages at any time.

Teacher applications

Applying through “Teach with us” does not mean you are hired. We review applications and contact suitable candidates for an interview and a demo class.

Intellectual property

The Mutamayyez name and logo, the Mezo character, the learning content, the designs and the app are owned by or licensed to Mutamayyez. They may not be copied or used commercially without written permission.

Limitation of liability

We do our best to provide a continuous, high-quality service, but we cannot guarantee it will be completely free of interruptions or errors. To the extent the law allows, our liability is limited to the value of the classes affected.

Changes to these terms

We may change these terms from time to time and will publish the new version on this page with its date. Continuing to use the service after a change means you accept it.

Governing law

These terms are governed by the laws of the Hashemite Kingdom of Jordan, and the courts of Amman have jurisdiction over any dispute arising from them.

Contact us

For any question about these terms: email info@mutamayyez.com, or your education consultant.